Privacy Policy

1. Introduction

Rogerco LLC ("we," "us," or "our") operates Loma and related services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, mobile applications, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.

2. Information We Collect

Information You Provide:

• Account information (name, email address, encrypted password)
• Billing address and payment information (processed securely by Stripe; we do not store card numbers)
• Content you upload (text, photos, notes, documents)
• Communications with our support team
• Survey responses and feedback

Information Collected Automatically:

• IP address, browser type and version
• Device type and operating system
• Pages visited and features used
• Date and time stamps
• Referring website

3. How We Use Your Information

We use your information for the following purposes:

• Contract Performance: Account management, service delivery, customer support
• Legitimate Interests: Performance improvement, bug identification, feature testing
• Consent: Marketing communications (you can opt out at any time)
• Legal Obligation: Compliance with laws and court orders
• Security: Fraud prevention and threat protection

We do not engage in targeted advertising or behavioral advertising, and we do not sell your data to advertisers.

4. Third-Party Service Providers

We work with trusted third parties to operate our Services:

• Payment Processing: Stripe
• Hosting: Vercel (web applications), Supabase (database)
• Email: Resend/Amazon SES (transactional and marketing emails)
• Analytics: Google LLC (usage analysis, with data sharing to advertising services disabled)

All service providers maintain contractual data protection obligations.

5. Cookies

We use essential and functional cookies to support core operations. Analytics cookies track engagement but can be declined via our cookie banner. We do not use advertising cookies or third-party tracking cookies for behavioral advertising.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data (CSV/JSON format)
• Opt out of marketing communications

We respond to simple queries within 3-5 business days and rights requests within 30-45 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. After account deletion, we remove personal information within 60 days, though transaction records are retained for 7 years as required by law.

8. Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: hello@heyloma.com

Address: Rogerco LLC, 5900 Balcones Dr. Ste. 100, Austin, Texas 78731